SARHive Privacy Policy

SARHive Inc. is responsible for the operation of the SARHive Services and for the handling of Personal Information described in this Privacy Policy.

SARHive Inc. is based in Alberta, Canada.

For privacy, legal, security, support, data-access, correction, deletion, law-enforcement, or other inquiries, contact:contact@sarhive.com

Depending on where you live and how you use SARHive, different privacy laws may apply. SARHive will provide rights and disclosures required by applicable law to the extent those laws apply.

"Personal Information" means information about an identifiable individual or information that may reasonably be linked to an identifiable individual.

Depending on applicable law, Personal Information may include names, contact information, account identifiers, photographs, videos, audio, precise or approximate location, device information, online identifiers, communications, financial information, health-related information, demographic information, and other information associated with a person.

Personal Information generally does not include information that has been aggregated or de-identified so that it cannot reasonably be linked to an identifiable person.

We may maintain de-identified information in de-identified form and take reasonable steps not to re-identify it except when necessary for security, legal compliance, validation of de-identification techniques, or as otherwise permitted by law.

SARHive accounts may only be created by individuals who are legally capable of being held responsible for misuse of the Services under the laws applicable to them.

SARHive does not permit account creation by a person who, because of age or other legal incapacity, cannot legally be held accountable for their own misuse of the platform.

SARHive may establish additional minimum-age requirements, request age or identity verification, restrict particular features, or refuse or terminate an account where reasonably necessary to protect missing persons, minors, vulnerable persons, users, or the integrity of the Services.

A person does not need a SARHive account in order for information about that person to appear in a missing-person case, public alert, or other lawful SARHive content.

Parents, guardians, authorities, organizations, or other authorized persons may provide information concerning minors or other individuals who cannot maintain their own SARHive account.

When you create or manage an account, we may collect information such as your name, display name, username, email address, telephone number, language, profile image, organization, role, location, authentication method, account preferences, and other profile information.

We may collect information necessary to determine account permissions, organizational membership, administrative authority, coordinator status, volunteer status, eligibility, training status, or access to restricted features.

We may also process information needed to verify identity, authority, affiliation, ownership of contact information, family or representative status, organizational role, claimant status, or entitlement to access restricted case information.

Depending on the feature, users may provide reports, sightings, photographs, videos, documents, messages, recommendations, support requests, payments, transaction information, training information, directory listings, marketplace information, search notes, or other content.

SARHive's core purpose may require processing information about missing persons and related cases.

This may include names, aliases, photographs, physical descriptions, age or approximate age, clothing, identifying characteristics, last-known location, last-known time, circumstances, transportation information, vehicle information, likely destinations, geographic search information, case numbers, status, associated incidents, public alerts, and related notes.

Depending on what is reasonably necessary for a search, case information may also include sensitive information such as medical conditions, disabilities, cognitive or developmental conditions, mobility limitations, medications, communication needs, behavioral information, safety risks, language, or circumstances that may affect the urgency or strategy of a search.

Sensitive information should not automatically be made public merely because it is stored within a SARHive case.

SARHive may distinguish between information used internally for authorized search coordination and information approved for public disclosure.

SARHive may receive information about individuals who have never created a SARHive account.

For example, another person may report someone missing, submit a sighting, provide a photograph, identify a witness, recommend a person or organization, provide emergency contact information, or include another person in case-related content.

Information may also come from authorized organizations, public authorities, emergency services, family members, claimants, search coordinators, public sources, or other persons with relevant information.

When providing Personal Information about another person, users should provide only information they reasonably believe is lawful, relevant, accurate, and appropriate.

SARHive may restrict, redact, correct, remove, anonymize, or limit the visibility of third-party Personal Information where appropriate.

SARHive may collect, reproduce, organize, publish, distribute, and otherwise process publicly available information concerning missing children and other minors when doing so supports the purpose of locating the missing person, informing the public, or supporting a legitimate search.

Whenever reasonably practicable, public information concerning a missing minor may be based on or aligned with information made public by police, law-enforcement agencies, government authorities, recognized missing-person organizations, or other official or authoritative sources.

As a general practice, SARHive intends to follow the public-disclosure status established by the relevant official source for information concerning missing minors.

SARHive may continue displaying and distributing such information while it remains publicly available or while there remains a legitimate missing-person, safety, historical, legal, or operational purpose for doing so.

If an official or authoritative source removes, withdraws, anonymizes, or materially restricts public information concerning a missing minor, SARHive may correspondingly remove, obscure, anonymize, or reduce the visibility of identifying information in its own public-facing Services.

This may include removing or obscuring photographs, names, precise locations, identifying characteristics, case details, or other information capable of identifying the minor.

SARHive may retain limited non-public records where reasonably necessary for audit, legal compliance, security, abuse prevention, case integrity, statistics, historical accountability, or other lawful purposes.

SARHive is not required to preserve publicly identifiable information merely because it was once lawfully public.

When a person submits a report, sighting, tip, lead, observation, photograph, document, or other search-related information, SARHive may collect the submitted information, contact information, timestamps, location, location accuracy or confidence, case or incident references, photographs, video, audio, files, metadata, descriptions, vehicle or route information, communications, and information used to assess reliability, duplication, relevance, urgency, or operational value.

We may preserve original submissions for audit, evidence, integrity, safety, fraud prevention, or legal purposes even if a derived or public version is later corrected.

Location can be especially important in missing-person searches.

Depending on the feature and permissions, SARHive may process precise geographic coordinates, approximate location, last-known location, sighting location, search-area boundaries, routes, map interactions, device-derived location, manually entered location, or location derived from an address, place name, map selection, photograph metadata, or other submitted information.

We will seek permission where required before collecting precise device location.

Location associated with a missing-person case may be disclosed to authorized coordinators, responders, volunteers, authorities, or the public where appropriate.

SARHive may intentionally reduce precision in public displays where exact location could create safety, privacy, security, or operational risks.

If you participate in a search, SARHive may process search assignments, teams, sectors, check-ins and check-outs, availability, task completion, routes, areas searched, search plans, operational notes, coordination communications, roles and permissions, search history, and safety-related events.

This information may be used to avoid duplication, identify gaps, coordinate resources, support accountability, reconstruct operational decisions, improve search planning, and protect participants.

SARHive may process text, photographs, videos, audio, comments, reports, recommendations, messages, documents, case updates, search notes, feedback, support requests, forms, and other materials submitted through the Services.

Some content may be private, restricted, case-limited, organization-limited, or public depending on the feature and permissions.

Communications may include message content, sender and recipient information, timestamps, delivery status, thread identifiers, attachments, and communication metadata.

Images, video, and audio may contain information about individuals, locations, vehicles, landmarks, property, timestamps, or other circumstances. Files may contain embedded metadata.

Where appropriate, SARHive may remove or reduce metadata before public publication while retaining necessary source information in protected systems.

When you access or use SARHive, we may automatically collect technical and usage information such as IP address, browser type, device type, operating system, language, time zone, network information, device or browser identifiers, referring page, pages viewed, features used, dates and times of access, session information, error and diagnostic information, security events, authentication events, links clicked, and other technical logs.

We may use this information to operate, secure, diagnose, measure, and improve the Services.

SARHive may use cookies, local storage, session storage, pixels, SDKs, and similar technologies for authentication, security, fraud prevention, preferences, session management, analytics, performance, accessibility, feature operation, and communications.

Where required by law, non-essential technologies will be subject to appropriate consent controls.

If a user chooses to use a third-party login or integration, SARHive may receive information permitted by the user's settings and the integration, such as name, email address, account identifier, profile information, authentication confirmation, organization, permissions, or other information necessary for the integration.

SARHive may receive or collect information from lawful public or institutional sources where appropriate for missing-person searches, public safety, case verification, platform integrity, or another legitimate SARHive purpose.

Sources may include public websites, public social-media posts, government publications, public notices, police or law-enforcement releases, missing-person bulletins, news reports, search-and-rescue organizations, schools, businesses, professional organizations, nonprofit organizations, or other lawful sources.

Organizations using SARHive may provide information about personnel, members, volunteers, coordinators, students, administrators, service providers, or authorized users.

An organization may control certain information it submits and may be responsible for providing its own notices or obtaining required permissions.

Where SARHive processes information solely on behalf of an organization, additional contractual terms may apply.

If you purchase a subscription, training, certification, product, service, donation, marketplace item, or other paid offering, SARHive or its payment providers may process transaction information.

SARHive may receive information such as name, billing contact information, transaction amount, currency, product or plan, payment status, transaction identifier, subscription status, renewal status, and limited payment metadata.

Full payment-card information may be collected directly by a payment processor rather than SARHive.

Training, certification, directory, marketplace, partner, affiliate, or professional features may process enrollment, progress, completion, certification, qualifications, professional role, listings, products, services, reviews, purchases, referrals, affiliate attribution, or partner relationships.

SARHive may use information to:

• provide and operate the Services;
• create, maintain, verify, administer, and close accounts;
• receive and manage missing-person reports;
• create cases, incidents, search plans, public case pages, alerts, and operational search materials;
• notify people about missing persons or relevant search activity;
• route tips, sightings, leads, and communications to authorized persons;
• coordinate volunteers, search areas, tasks, teams, resources, and search operations;
• verify identities, relationships, claimant status, authority, organizational affiliation, or case legitimacy;
• prevent impersonation, false reports, spam, fraud, abuse, harassment, unauthorized access, or misuse;
• enforce our Terms, policies, permissions, and safety rules;
• personalize and configure the Services;
• provide support;
• deliver transactional communications, security notices, case alerts, newsletters, supporter updates, and other communications;
• process transactions and subscriptions;
• analyze reliability, performance, usage, adoption, effectiveness, and safety;
• troubleshoot, test, research, develop, and improve the Services;
• develop new tools and capabilities;
• conduct audits and investigate security incidents;
• comply with law, legal process, regulatory obligations, court orders, lawful requests, and contractual obligations;
• establish, exercise, or defend legal rights;
• protect the life, safety, rights, property, or security of SARHive, users, missing persons, volunteers, organizations, authorities, or others;
• use information for additional purposes disclosed at collection or with consent where required.

SARHive may distribute alerts related to missing persons.

If a user subscribes to or is eligible for an alert, SARHive may use contact information, notification settings, approximate location, selected geographic areas, interests, organizational role, or other relevant preferences to determine whether and how to send an alert.

Alerts may be delivered by email, SMS, push notification, web notification, social media, or other supported channels.

Some alerts may be safety or service communications rather than marketing communications.

A central purpose of SARHive is to make relevant missing-person information easier to discover, distribute, share, and use.

Information intentionally designated as public through SARHive may be accessed, copied, quoted, linked to, indexed, shared, redistributed, analyzed, or otherwise used by members of the public, media organizations, search organizations, researchers, community organizations, technology providers, public authorities, search engines, automated systems, and other third parties, subject to applicable law.

SARHive may itself collect, organize, reproduce, summarize, transform, enrich, index, or redistribute missing-person information that has been lawfully made public by police, government authorities, recognized missing-person organizations, news organizations, families, authorized representatives, or other lawful public sources.

When SARHive designates missing-person information as public, our objective is generally to increase its lawful visibility and distribution, not to restrict it.

The fact that SARHive republishes information does not necessarily mean SARHive created the information or owns intellectual-property rights in every photograph, document, or item of third-party content.

Where third-party copyright, trademark, personality, publicity, database, contractual, or other rights apply, those rights remain subject to applicable law and the rights of the original owner.

SARHive may provide attribution, source links, timestamps, or source-status information where appropriate.

Public information should not be interpreted as guaranteed to remain permanently available.

Missing-person information is inherently time-sensitive.

A person may be missing at one moment and located shortly afterward. An investigation may change, an official notice may be withdrawn, information may prove inaccurate, or a public authority may determine that continued publication is no longer appropriate.

SARHive therefore treats public missing-person information as dynamic rather than permanently public.

SARHive may update, correct, de-index, anonymize, archive, restrict, or remove public information as circumstances change.

When continued identification is no longer appropriate, particularly in cases involving children or vulnerable persons, SARHive may reduce visibility through removal, de-indexing, redaction, or anonymization.

Not all case information is public.

SARHive may maintain restricted information available only to specific users such as authorized family representatives, coordinators, search personnel, organization administrators, trusted responders, public authorities, or others with appropriate permissions.

Access may depend on account role, case relationship, authorization, organization, search assignment, or other security controls.

Information appropriate for police or an authorized search coordinator is not necessarily appropriate for public release.

Certain information handled by SARHive may be particularly sensitive, including precise location, medical or health-related information, disability-related information, identity documents, authentication information, information about minors or vulnerable persons, safety risks, communications, or information whose disclosure could expose someone to harm.

SARHive seeks to apply additional safeguards and access controls to sensitive information and may limit public disclosure even where that information is relevant internally.

SARHive cooperates with police, law-enforcement agencies, courts, emergency services, regulators, government bodies, and other duly constituted public authorities.

Information held by SARHive may be made available to such authorities when requested and when disclosure is required or permitted by applicable law.

This may include public information as well as non-public account, case, operational, communication, location, security, technical, or other information lawfully held by SARHive.

SARHive may verify the identity and authority of a requesting organization or official before providing non-public information.

Depending on the circumstances, SARHive may require a warrant, court order, subpoena, production order, statutory authority, emergency request, consent, or other appropriate legal basis before disclosing non-public information.

Where permitted by law, SARHive may also voluntarily provide information to police or other competent authorities when SARHive reasonably believes that disclosure may assist in locating a missing person, responding to an emergency, preventing death or serious bodily harm, protecting a child or vulnerable person, preventing or investigating serious criminal activity, protecting the integrity of SARHive, or protecting the rights or safety of another person.

SARHive may preserve information in response to a lawful preservation request or where reasonably necessary in anticipation of valid legal process.

We may be prohibited by law from notifying a user that information has been requested or disclosed.

SARHive is not required to oppose a lawful request merely because the information requested is non-public.

The operation of SARHive is based on cooperation.

We may cooperate with police, search-and-rescue organizations, emergency responders, government agencies, schools, transportation providers, healthcare organizations, shelters, businesses, community groups, families, authorized representatives, volunteers, and other persons or organizations that may reasonably assist in locating a missing person or protecting a person at risk.

The type and amount of information shared may depend on the recipient, purpose, sensitivity of the information, urgency, applicable law, and permissions or authority associated with the case.

SARHive may disclose information:

• when a user directs us to share it;
• with authorized case participants;
• with the public when information is designated for public release;
• with search-and-rescue and emergency organizations;
• with service providers necessary to operate the Services;
• through integrations enabled by users or organizations;
• when required or permitted by law or legal process;
• where reasonably necessary to investigate fraud or abuse, enforce agreements, protect systems, prevent harm, or defend legal claims;
• in connection with a merger, financing, acquisition, restructuring, insolvency, sale of assets, or similar transaction, subject to applicable law;
• with consent or at the user's direction.

SARHive may rely on third-party technology and service providers for cloud infrastructure, databases, authentication, email, SMS, notifications, maps, analytics, payments, security, customer support, communications, storage, backups, development tools, content delivery, and other services.

Providers may operate in Canada or other jurisdictions.

Personal Information may therefore be stored or processed outside a person's province or country and may be subject to the laws of the jurisdiction where it is processed.

Where required, SARHive will use appropriate contractual, technical, organizational, or legal safeguards.

SARHive may use artificial intelligence, machine learning, statistical models, computer vision, automated analysis, and other computational technologies to assist with search planning, mapping, prioritization, translation, summarization, duplicate detection, image analysis, communications, security, fraud prevention, operational support, and development of the Services.

Automated systems may make mistakes and should not be assumed to be infallible.

SARHive does not use private missing-person case information, private communications, restricted operational information, or precise non-public location information to train unrelated general-purpose commercial artificial-intelligence models without an appropriate lawful basis and authorization.

SARHive may use information to operate, test, secure, evaluate, or improve systems used specifically to provide or improve SARHive Services, subject to appropriate safeguards.

Public information may be processed by SARHive or third parties using automated systems in the same manner that other lawfully public information may be processed, subject to applicable law.

SARHive may conduct or support research relating to search-and-rescue operations, missing-person response, public safety, platform safety, search effectiveness, volunteer coordination, mapping, or related topics.

Whenever reasonably possible, research should use aggregated or de-identified information.

SARHive may use aggregated, de-identified, or appropriately protected information to understand and improve reliability, usability, performance, accessibility, safety, search outcomes, and product development.

SARHive may generate revenue through subscriptions, sponsorships, partnerships, training, certifications, directories, marketplaces, affiliate relationships, advertising, donations, grants, or other lawful business models.

SARHive does not use sensitive missing-person information, private case information, precise non-public location information, or restricted operational information to target advertising to individuals.

The existence of commercial activities within SARHive does not make private or sensitive missing-person information available to advertisers.

Advertisers, sponsors, and commercial partners do not receive access to private SARHive cases merely because they have a commercial relationship with SARHive.

Affiliate relationships do not authorize a partner to access private SARHive case information unless separately disclosed and authorized.

SARHive may send operational communications necessary to provide the Services, including account notices, security alerts, case notifications, transactional communications, policy updates, search alerts, and service messages.

SARHive may also send newsletters, supporter updates, promotional messages, or other commercial communications where permitted by law.

Where applicable law requires it, SARHive will use appropriate consent and unsubscribe mechanisms.

Unsubscribing from marketing does not necessarily prevent SARHive from sending essential service, security, account, transactional, or case-related communications.

SARHive retains information for as long as reasonably necessary for the purposes for which it was collected or subsequently lawfully used.

Retention periods may vary depending on the nature of the information, whether a case remains active, whether information has been made public, safety considerations, operational requirements, legal obligations, security requirements, fraud and abuse prevention, dispute resolution, historical or audit needs, and the rights and interests of affected persons.

Some information may be deleted shortly after it is no longer required, while other information may be retained for substantially longer periods where there is a legitimate reason to do so.

SARHive may retain information relating to resolved or historical cases where reasonably necessary for legal compliance, accountability, security, fraud prevention, statistics, research, audit, system integrity, or other lawful purposes.

When continued public identification is no longer appropriate, SARHive may anonymize or de-identify information rather than delete the underlying operational record.

Information stored in backups, logs, archives, security systems, or disaster-recovery systems may remain for an additional period before being overwritten or deleted.

SARHive is not required to retain Personal Information longer than reasonably necessary merely because a user or third party may wish it to remain available.

Users may request closure of a SARHive account subject to applicable law and legitimate retention requirements.

Closing an account does not necessarily delete information that belongs to an active or historical missing-person case, was submitted by another person, must be retained for safety, integrity, audit, legal, fraud-prevention, or compliance purposes, has been publicly distributed outside SARHive, has been de-identified, is necessary to protect another person's rights, or must remain associated with an organization or case record.

SARHive may remove or anonymize account identity while retaining necessary case or audit information where appropriate.

Information shared publicly or copied by third parties may remain outside SARHive after deletion from SARHive.

Missing-person information can change quickly.

Users and authorized participants should make reasonable efforts to keep case information accurate and current.

SARHive may correct, annotate, restrict, remove, or anonymize information where we receive credible evidence that it is inaccurate, outdated, misleading, unlawfully disclosed, or creates an unreasonable risk.

Where a factual dispute cannot immediately be resolved, SARHive may record that information is disputed rather than treating one account as definitive.

SARHive uses administrative, technical, and organizational safeguards designed to protect information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Safeguards may include authentication controls, encryption, access controls, network controls, logging, monitoring, backups, role-based access, security testing, software-development controls, vulnerability management, incident response, and separation of privileged functions.

Access to sensitive information may be limited according to role, organization, case, authorization, or operational need.

No online system can guarantee absolute security.

Users are responsible for protecting their credentials and should notify SARHive if they suspect unauthorized access.

SARHive may investigate suspected or confirmed security incidents involving Personal Information.

Where required by applicable law, SARHive will notify affected individuals, privacy regulators, law enforcement, business partners, or other parties.

Notification may be delayed or tailored where law permits and where necessary to avoid interfering with an investigation or creating additional security risk.

Depending on jurisdiction and circumstances, individuals may have rights to know whether SARHive holds Personal Information about them, request access, request correction, request deletion, withdraw consent where processing is based on consent, object to or restrict certain processing, request portability where applicable, challenge compliance with privacy obligations, receive information about disclosures or processing, and complain to an applicable regulator.

These rights may be subject to exceptions.

SARHive may need to protect another person's Personal Information, preserve evidence, comply with law, protect safety, or maintain information required for an active missing-person case.

To make a privacy request, contact:contact@sarhive.com

SARHive may ask a requester to verify identity before fulfilling a request.

Verification information will be used for the request and related security purposes.

If a request concerns information another person submitted about the requester, a missing-person case, or public case information, the requester should identify the relevant case or content where possible.

SARHive will respond within timeframes required by applicable law.

SARHive may deny or limit a request where permitted by law and will explain the basis where required.

A person does not need a SARHive account to contact us about Personal Information SARHive may hold about them.

For example, a person previously reported missing may contact SARHive regarding a case page, photograph, description, or other Personal Information.

SARHive may need to verify identity and authority before making changes.

Some information may need to be retained even after public information is removed.

Privacy laws may treat information about deceased persons differently from information about living individuals.

SARHive may nevertheless apply appropriate confidentiality, dignity, family, safety, legal, and ethical protections to information about deceased persons.

Requests concerning a deceased person may require proof of authority or relationship.

There may be situations in which SARHive reasonably believes information should be used or disclosed to prevent or respond to serious harm, locate a missing person, protect an individual, or assist in an emergency.

Subject to applicable law, SARHive may process or disclose information when reasonably necessary to protect vital interests, respond to emergencies, protect safety, or assist authorized emergency or public-safety organizations.

The existence of an emergency does not mean all available information will automatically be made public.

SARHive prohibits use of the Services to exploit, abuse, endanger, groom, traffic, harass, stalk, impersonate, dox, surveil, or target children or other individuals unlawfully.

Users must not submit false missing-person reports, fabricate sightings, interfere with searches, expose restricted case information, or use SARHive information for unlawful purposes.

SARHive may restrict accounts, remove information, limit access, preserve evidence, cooperate with competent authorities, or take other appropriate action where necessary to prevent abuse or protect safety.

SARHive may process information about employees, volunteers, contractors, students, interns, advisors, organizational users, or others working with SARHive or participating through an organization.

Information may include contact information, role, qualifications, availability, training, performance, system access, security records, and participation information.

If an organization provides a user's SARHive access, that organization may control certain aspects of permissions, case access, or organizational data, subject to applicable law and SARHive's own controls.

SARHive may create statistics, aggregated data, and de-identified data to analyze and improve SARHive.

Examples may include aggregate numbers of cases, searches, alerts, volunteers, search areas, response times, or feature usage.

Where information has been properly de-identified, SARHive may use it for research, analytics, safety, reporting, planning, development, or other lawful purposes.

Where technically feasible and legally appropriate, SARHive may provide tools or processes to export account or case information.

Export rights may be limited where an export would reveal another person's Personal Information, confidential operational information, security information, or restricted case information.

SARHive may contain links to third-party websites, social networks, services, organizations, merchants, training providers, or resources.

SARHive is not responsible for third-party privacy practices merely because a link appears in the Services.

If a person interacts with SARHive through a third-party social platform, that platform may independently collect and process information under its own policies.

If SARHive or all or part of its operations are acquired, merged, reorganized, transferred, financed, or sold, information may be transferred to the relevant successor or transaction participant, subject to applicable law and appropriate protections.

SARHive may update this Privacy Policy from time to time.

The "Last Updated" date will be changed when updates are made.

If a change materially affects how Personal Information is collected, used, or disclosed, SARHive may provide additional notice through the Services, email, account notification, or another appropriate method.

Where required by law, SARHive will obtain consent before applying a materially new use to previously collected Personal Information.

Previous versions may be archived for transparency.

SARHive intends its privacy program to reflect principles of accountability, proportionality, transparency, purpose limitation, data minimization, accuracy, security, retention limitation, individual access, and meaningful control.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be waived.

SARHive Inc.

Alberta, Canada

For privacy, legal, security, support, data-access, correction, deletion, law-enforcement, or any other inquiries:

contact@sarhive.com