SARhive Terms of Service

SARhive is a technology platform designed to help communities, volunteers, coordinators, families, organizations, and other participants share information, communicate, organize resources, distribute alerts, and support search and rescue related activities.

SARhive may provide features involving:

• missing-person alerts;
• public case information;
• search coordination;
• maps and location information;
• volunteer participation;
• communications;
• equipment and resource information;
• operational planning;
• community preparedness;
• public awareness;
• integrations with external services.

SARhive is not, unless expressly stated otherwise, a police agency, fire department, ambulance service, emergency dispatch center, government authority, medical provider, or professional emergency response agency.

SARhive must not be used as a substitute for emergency services.

If a person is in immediate danger or requires urgent police, fire, medical, or emergency assistance, contact the appropriate emergency service or public authority.

SARhive does not guarantee that an alert, message, report, request, location, or other communication will be received, reviewed, delivered, or acted upon within any specific period of time.

SARhive may help participants organize information and coordinate resources, but SARhive does not guarantee:

• that a missing person will be located;
• that a search will be successful;
• that information submitted by users is complete or accurate;
• that volunteers, organizations, or authorities will respond;
• that any particular resource will be available.

Search and rescue activities may involve physical, environmental, operational, and legal risks.

Participants are responsible for evaluating their own training, physical condition, equipment, transportation, weather conditions, terrain, access permissions, and personal safety.

Instructions from police, emergency authorities, professional search and rescue organizations, park authorities, landowners, or other legally authorized officials take precedence over information provided through SARhive.

Certain features may require an account, verification, authorization, minimum age, or other eligibility requirements.

You are responsible for:

• providing accurate information;
• maintaining the security of your account;
• protecting authentication methods and credentials;
• promptly reporting suspected unauthorized access.

You must not impersonate another person, organization, emergency responder, public authority, SARhive representative, or volunteer coordinator.

SARhive may require additional verification for sensitive roles or actions.

SARhive may assign different levels of access depending on a user's role, relationship to a case, organization, incident, team, or administrative function.

Access to a feature or designation within SARhive does not automatically create:

• government authority;
• law enforcement authority;
• emergency responder status;
• professional certification;
• employment;
• agency;
• permission to enter restricted or private property.

Users remain responsible for complying with applicable laws and obtaining any required authorization.

Some SARhive activities may involve voluntary participation.

Unless a separate written agreement states otherwise, participation does not create an employment, agency, partnership, or contractor relationship with SARhive.

Users are responsible for determining whether they are appropriately trained, equipped, physically capable, insured, and legally permitted to perform any activity they choose to undertake.

SARhive may restrict access or participation when reasonably necessary for safety, security, legal compliance, operational integrity, or protection of individuals involved in a case.

You may not use SARhive for unlawful, deceptive, abusive, harmful, or unauthorized activity.

Prohibited activities include:

• deliberately submitting false or fabricated information;
• interfering with a search or investigation;
• impersonating another person or authority;
• harassing, stalking, threatening, or exploiting individuals;
• using restricted information for unrelated purposes;
• attempting unauthorized access to accounts, systems, databases, or infrastructure;
• bypassing security or access controls;
• distributing malicious software;
• disrupting or degrading the Services;
• manipulating alerts, reports, or operational information;
• violating applicable privacy, property, aviation, communications, or safety laws.

SARhive may allow users to submit information such as:

• reports;
• tips;
• observations;
• photographs;
• videos;
• audio;
• documents;
• locations;
• descriptions;
• equipment information;
• other search or community-related content.

You are responsible for the content you submit.

You represent that you have the legal right to provide the content and that your submission does not knowingly violate applicable law or the rights of another person.

SARhive may review, organize, classify, restrict, archive, forward, or remove submitted information where reasonably necessary to operate the Services or protect individuals and operations.

You retain ownership of content that you lawfully own and submit to SARhive.

You grant SARhive a non-exclusive, worldwide license to host, store, reproduce, process, transmit, display, and technically modify that content as reasonably necessary to:

• operate the Services;
• support authorized search and coordination activities;
• maintain security;
• provide communications;
• comply with legal obligations;
• improve the Services.

This license does not transfer ownership of your content to SARhive.

SARhive may contain both public and restricted information.

Information visible to an authorized user is not necessarily public information.

Users must not republish or disclose restricted information without authorization.

Restricted information may include:

• private contact information;
• operational notes;
• exact locations;
• family communications;
• private addresses;
• search strategies;
• tips and leads;
• internal coordination information;
• other information designated as non-public.

Public case information may be updated, corrected, restricted, archived, or removed when appropriate.

SARhive may provide maps, routes, geographic information, GPS coordinates, markers, resource locations, search areas, and other operational information.

Such information may be incomplete, delayed, inaccurate, or affected by device, network, mapping, or third-party limitations.

Users must not rely on SARhive as the sole source for safety-critical navigation or operational decisions.

Nothing displayed through SARhive grants permission to enter:

• private property;
• restricted areas;
• emergency scenes;
• railway property;
• protected areas;
• controlled facilities;
• any location where access requires permission.

SARhive may provide information about equipment or resources such as radios, GPS devices, satellite communicators, drones, cameras, thermal imaging devices, vehicles, and other tools.

Information displayed through SARhive does not mean that a user is licensed, trained, certified, insured, or legally permitted to operate a particular device or resource.

Users are responsible for complying with applicable laws, licensing requirements, aviation regulations, radio rules, privacy requirements, insurance obligations, and safety standards.

SARhive may integrate with or link to services operated by third parties.

These services may include:

• social media platforms;
• identity providers;
• mapping providers;
• payment processors;
• communication systems;
• email providers;
• cloud platforms;
• analytics services;
• retailers;
• other external services.

Examples may include TikTok, Google, Meta, Microsoft, Apple, Stripe, Amazon Web Services, Oracle, or other providers.

Your use of a third-party service may also be governed by that provider's own terms, policies, and account requirements.

SARhive is not responsible for the availability, policies, moderation decisions, security, content, or operation of third-party services.

SARhive may allow authorized users or administrators to connect external social media accounts or use third-party APIs.

Such integrations may support features including:

• publishing;
• scheduling;
• content management;
• distribution;
• analytics;
• account connection;
• other functions permitted by the external platform.

Connecting an external account does not transfer ownership of that account to SARhive.

You remain responsible for your external account and for complying with the applicable platform's terms and policies.

Authorization may be revoked through SARhive or the applicable third-party platform where supported.

SARhive may send communications through supported channels, including:

• email;
• push notifications;
• SMS;
• messaging services;
• in-app notifications;
• other communication systems.

Communications may include:

• account notifications;
• security messages;
• public alerts;
• search-related communications;
• operational updates;
• newsletters;
• supporter communications.

Delivery is not guaranteed.

Optional or promotional communications will include applicable consent or unsubscribe mechanisms where required.

SARhive may allow users to provide financial support or make payments through third-party payment processors.

Unless expressly stated otherwise, financial support does not provide:

• priority emergency response;
• decision-making authority;
• access to restricted case information;
• operational control;
• government or responder status.

Payments may be subject to third-party processor terms, fees, taxes, exchange rates, and cancellation procedures.

A payment described as a contribution or support payment should not be assumed to be tax deductible unless SARhive expressly provides a valid charitable tax receipt.

SARhive software, branding, interfaces, text, graphics, documentation, logos, designs, trademarks, databases, and other proprietary materials may be protected by intellectual property laws.

Except where expressly permitted by SARhive or applicable law, you may not:

• reproduce;
• redistribute;
• sell;
• license;
• commercially exploit;
• create unauthorized derivative products from;
• misuse SARhive proprietary materials.

Nothing in these Terms limits rights that cannot legally be restricted, including applicable fair dealing, fair use, or authorized security research rights.

SARhive may use automated systems or artificial intelligence to assist with functions such as:

• classification;
• transcription;
• translation;
• summarization;
• prioritization;
• extraction;
• routing;
• recommendations;
• moderation support;
• analysis.

Automated outputs may contain errors.

Important decisions involving safety, legal rights, medical matters, emergency response, access restrictions, or operational decisions should not rely solely on automated output without appropriate human review.

SARhive may modify, add, replace, suspend, or discontinue features.

The Services may experience:

• maintenance;
• outages;
• software defects;
• network failures;
• infrastructure limitations;
• third-party service failures;
• security-related interruptions.

SARhive does not guarantee uninterrupted or error-free availability.

Some features may be offered as beta, preview, experimental, or early-access functionality and may change or be discontinued without notice.

SARhive may suspend, restrict, or terminate access when reasonably necessary to protect:

• users;
• affected families;
• investigations;
• search operations;
• security;
• infrastructure;
• third-party systems;
• legal compliance;
• operational integrity.

Grounds may include fraud, abuse, deliberate misinformation, unauthorized access, security attacks, misuse of sensitive information, impersonation, harassment, or repeated violations of these Terms.

SARhive's collection, use, storage, sharing, retention, and protection of personal information are described in the SARhive Privacy Policy.

The Privacy Policy is available at:

https://sarhive.com/privacy

These Terms govern your use of the Services. The Privacy Policy governs how personal information is handled.

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

SARhive does not guarantee:

• uninterrupted availability;
• accuracy or completeness of user-submitted information;
• successful search outcomes;
• emergency response;
• location accuracy;
• communications delivery;
• availability of third-party services;
• suitability of information or equipment for a particular purpose.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

To the maximum extent permitted by applicable law, SARhive and its operators, contributors, employees, contractors, volunteers, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of or inability to use the Services.

This may include loss resulting from:

• delayed communications;
• technical failures;
• inaccurate information;
• third-party services;
• unsuccessful searches;
• unauthorized user actions;
• reliance on information provided through the Services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

To the extent permitted by applicable law, you are responsible for claims, losses, liabilities, damages, or expenses arising from:

• your unlawful use of the Services;
• your violation of these Terms;
• your infringement of another person's rights;
• unauthorized activity conducted through your account.

This provision does not apply where prohibited by law.

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes that must be resolved through a court will be subject to the jurisdiction of the courts of Alberta, Canada.

SARhive may be accessible outside Canada.

Users are responsible for complying with laws applicable in their jurisdiction.

Availability of a SARhive feature in a particular location does not mean that every feature, activity, device, communication method, or operational practice is lawful in that jurisdiction.

SARhive may update these Terms as the Services, integrations, legal requirements, security practices, or operational practices evolve.

The current version will be published with an updated effective date.

Where required by law, SARhive may provide additional notice of material changes.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure by SARhive to enforce a provision of these Terms does not waive the right to enforce that provision later.

These Terms, together with the SARhive Privacy Policy and any additional terms expressly applicable to a particular feature, constitute the agreement governing use of the Services.

Where feature-specific terms conflict with these Terms, the more specific terms will govern that feature to the extent of the conflict.

Questions about these Terms or the Services may be submitted through the contact methods provided by SARhive.

SARhive Calgary, Alberta, Canada

Website: https://sarhive.com Terms of Service: https://sarhive.com/terms Privacy Policy: https://sarhive.com/privacy